Manage Every WhatsApp Customer Conversation From One Powerful Platform
Run campaigns, automate conversations, collaborate through a shared team inbox and connect WhatsApp with your business systems using the official WhatsApp Business Platform.
A complete WhatsApp platform — not just bulk messaging
Collaborate With Customers From a Shared WhatsApp Inbox
Allow sales, support and customer-success teams to manage WhatsApp conversations together — without relying on a single company phone.
- Add team members
- Assign conversations
- Track conversation ownership
- Send quick replies
- Use approved WhatsApp templates
- View conversation history
- Handle multiple chats at once
- Search and organise easily
Everything You Need to Scale WhatsApp
A complete toolkit to reach, automate and manage WhatsApp communication across your teams.
Bulk Messaging
Send personalized WhatsApp communication to opted-in audiences using approved templates.
- Rich-media templates
- Audience selection
- Contact segmentation
- Personalization variables
- Delivery & read tracking
| Campaign | Status |
|---|---|
| Diwali Offer | Delivered |
| Loan EMI Reminder | Sending |
| New Arrivals | Scheduled |
Visual Flow Builder
Build multi-step automated WhatsApp journeys visually — no code required.
- Drag-and-drop workflow builder
- Conditional logic & routing
- List messages, buttons & media
- Template messages
- Lead qualification workflows
Campaign Manager
Create, schedule and manage WhatsApp campaigns with full visibility.
- Campaign creation & scheduling
- Recipient selection
- Template preview & dynamic variables
- Launch / pause controls
- Recipient tracking & delivery analytics
| Campaign | Status |
|---|---|
| Diwali Offer | Delivered |
| Loan EMI Reminder | Sending |
| New Arrivals | Scheduled |
API Integration
Connect supported CRM, ERP, websites and internal systems where available. Built to be integration-ready.
- Send messages programmatically
- Templates & dynamic variables
- Webhooks on supported plans
- Clear, developer-friendly responses
curl -X POST https://api.etelecom.in/v1/whatsapp/messages \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"to": "+919852805552",
"type": "template",
"template": "order_update",
"variables": { "1": "#4821", "2": "Out for delivery" }
}'Conversational Automation
Automate Conversations Without Losing the Human Touch
Use rule-based and flow-based chatbots to handle routine conversations instantly — and hand off seamlessly to a human agent whenever needed.
Built for Real Business Workflows
See how teams put WhatsApp automation to work across the customer journey.
Marketing
- Product launches and promotional campaigns
- Seasonal offers and announcements
- Re-engagement of opted-in customers
- Personalized, media-rich broadcasts
WhatsApp Automation FAQs
Bring your whole team onto WhatsApp
Explore plans built for WhatsApp campaigns, automation and team collaboration — or talk to our team for guidance.